Terms of service

 

Terms of Service

Welcome to PrimeRide. These Terms of Service ("Terms") govern your access to and use of the PrimeRide website and any purchases made through our online store. By accessing our website or placing an order, you agree to these Terms.

1. General

PrimeRide provides automotive accessories, car care products, and related merchandise through its online store.

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will not use the website for any unlawful purpose.

2. Products and Services

PrimeRide strives to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product images are for illustrative purposes and may differ slightly from the actual product.
  • Specifications may change without notice due to supplier updates.
  • Availability is subject to stock levels.

PrimeRide reserves the right to modify, discontinue, or update products at any time without prior notice.

3. Pricing

All prices displayed on the website are shown in South African Rand (ZAR).

PrimeRide reserves the right to change prices at any time without notice.

In the event of a pricing error, PrimeRide reserves the right to cancel or refuse any affected order and issue a refund where payment has already been made.

4. Orders

All orders are subject to acceptance and availability.

PrimeRide reserves the right to:

  • Refuse any order;
  • Cancel an order suspected of fraud or unauthorized activity;
  • Limit quantities purchased by any customer.

An order confirmation email does not constitute final acceptance of an order.

5. Payment

Payment must be successfully received before an order is processed and dispatched.

PrimeRide accepts approved payment methods displayed at checkout.

Customers warrant that they are authorized to use the selected payment method.

6. Shipping and Delivery

PrimeRide will make reasonable efforts to dispatch orders within the estimated processing and delivery timeframes.

Delivery dates are estimates only and are not guaranteed.

PrimeRide shall not be responsible for delays caused by:

  • Courier companies;
  • Weather conditions;
  • Public holidays;
  • Strikes;
  • Customs inspections;
  • Events beyond our reasonable control.

Risk in the product passes to the customer upon delivery.

7. Returns and Refunds

Returns, refunds, repairs, and replacements are governed by the PrimeRide Return & Refund Policy.

Nothing in these Terms limits or excludes any consumer rights granted under the Consumer Protection Act, 2008.

8. Product Use

Customers are responsible for ensuring that products are used safely and in accordance with any instructions provided.

PrimeRide shall not be liable for any damage, injury, or loss resulting from:

  • Improper use;
  • Negligence;
  • Unauthorized modifications;
  • Use contrary to supplied instructions.

9. Intellectual Property

All content displayed on the PrimeRide website, including but not limited to:

  • Logos;
  • Branding;
  • Images;
  • Graphics;
  • Product descriptions;
  • Website design;

is the property of PrimeRide or its content suppliers and may not be copied, reproduced, distributed, or used without written permission.

10. Limitation of Liability

To the maximum extent permitted by South African law, PrimeRide shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

PrimeRide's maximum liability in respect of any claim shall not exceed the purchase price paid for the product concerned.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

11. Privacy

PrimeRide respects your privacy and processes personal information in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

Please refer to our Privacy Policy for more information regarding how we collect, use, and protect your personal information.

12. Website Availability

PrimeRide does not guarantee uninterrupted or error-free access to the website.

We reserve the right to modify, suspend, or discontinue any aspect of the website without notice.

13. Fraud Prevention

PrimeRide reserves the right to verify customer information and payment details before accepting or dispatching any order.

Orders suspected of fraud or unauthorized activity may be cancelled without notice.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

15. Contact Information

For any questions regarding these Terms of Service, please contact PrimeRide through the contact form available on our website.