Shipping policy

Shipping Policy – PrimeRide

Thank you for shopping with PrimeRide. This Shipping Policy outlines how orders are processed, shipped, and delivered within South Africa.

By placing an order with PrimeRide, you agree to the terms below.

1. Shipping Areas

PrimeRide currently ships within South Africa only.

We do not currently offer international shipping unless specifically stated on our website.

2. Processing Times

Orders are typically processed within:

  • 1–3 business days after payment confirmation.

Processing times may vary during:

  • Promotional periods;
  • Public holidays;
  • High order volumes;
  • Supplier delays;
  • Unforeseen operational circumstances.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

Estimated delivery time is:

8–11 Business Days

Delivery times are estimates only and are not guaranteed.

Business days exclude:

  • Saturdays;
  • Sundays;
  • South African public holidays.

4. Courier Partner

PrimeRide uses:

Aramex Store-to-Door

for the majority of deliveries within South Africa.

Courier services are provided by independent third-party logistics providers.

5. Shipping Delays

While PrimeRide aims to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays;
  • Weather conditions;
  • Strikes;
  • Customs or transport disruptions;
  • High shipping volumes;
  • Incorrect delivery information provided by the customer;
  • Remote or outlying delivery locations.

To the maximum extent permitted under South African law, PrimeRide shall not be held liable for delays caused by third-party courier services or events outside of our reasonable control.

However, nothing in this policy excludes rights that consumers may have under applicable South African consumer protection laws.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

PrimeRide shall not be responsible for:

  • Failed deliveries caused by incorrect addresses;
  • Lost parcels resulting from incorrect customer information;
  • Additional courier fees caused by re-routing or re-delivery requests.

If a parcel is returned to PrimeRide due to incorrect delivery information, additional shipping fees may apply before re-dispatch.

7. Order Tracking

Tracking information will be provided where available once the order has been dispatched.

Customers are responsible for monitoring shipment progress using the tracking details supplied.

8. Risk & Ownership

Risk in the product passes to the customer upon successful delivery to the provided shipping address.

Ownership of goods remains with PrimeRide until full payment has been received and cleared.

9. Damaged or Missing Parcels

If a parcel arrives visibly damaged, customers should:

  • Notify the courier immediately where possible;
  • Take clear photos of the packaging and product;
  • Contact PrimeRide within 48 hours of delivery.

Claims submitted after unreasonable delays may not be accepted.

PrimeRide reserves the right to investigate all delivery-related claims before approving refunds or replacements.

10. Refused Deliveries

If a customer refuses delivery without a valid legal basis:

  • Original shipping fees may be deducted from any eligible refund;
  • Return courier costs may also be deducted where permitted by law.